Customer Service Manager Danmark
Part time/Full time: Full time
Employment type: Permanent employment
Location: Ballerup
Industry: Customer Support/Client Care
Job function:
Apply by date: 21-12-2021
We are now looking for the next Customer Service Manager for Denmark. Do you have experience with customer service and not least customer service management? Can you lead and develop multi-country teams? Then this this position might be for you!!
The position
Being Customer Service Manager for Denmark, you will be responsible for all Customer Service activities and functions concerning Denmark, including all staff working in both front office and back-office for that market regardless of their physical geographical location (Denmark or Tallinn, Estonia)
Principal responsibilities
Lead all customer service activities:
- Fully responsible for meeting adequate and strategically set Customer Service standards for the country
- Work with Denmark Sales teams to determine adequate quality levels and ensure that investment in Customer Service does translate into better customer experience, retention and sales
- Monitor and decide on costs for Customer Service (including staff across geographies), focusing on implementing the most cost-effective way to deliver quality customer service
- Lead all resources (Front- and Backoffice) working in customer service for Denmark (regardless of where they are located)
- Develop team capabilities to ensure appropriate customer interaction, drive retention and development of employees, and promote employee engagement
- Work with the teams to strive for a customer 1st culture
- Develop a “ONE-Team” culture across geographies
- Identify, prioritize and execute continuous improvement initiatives
- Leverage expertise in the CS support and expert functions in order to install best-in-class processes in the corresponding country
- Continuously challenge and improve status-quo with the target of improving customer service (both reducing cost and increasing customer satisfaction)
- Constantly identify and drive improvement projects (process improvements, system improvements, quality, etc) in coordination with regional process experts
Desirable behaviours
- Strong/proven Leadership ability and Strategic long-term planning
- Strong communication skills
- Quality mindset
- Ability to identify “value-for money”
- Coaching mindset
- Ambition and drive
- Ability to travel regularly between the #country and BSC Tallinn
Required key skills (functional/technical)
- Knowledge/ experience in customer service centres
- Good SAP understanding
- Experience in process improvement a plus
- Cost-centre management recommended
- Fluent in English and Danish
We are looking for a candidate with good customer service mindset and the ability to establish and maintain good relationships with the stakeholders and internal customers. And very important is the ability to inspire and motivate the team and to multi-task and be a role model for high performance, target achievement and continuous development.
How to apply?
Linde Gas is working with Experis in this recruitment, and if you have questions about the role please contact Senior Recruitment Advisor, Heidi Monsrud on +45 45902800.
Please send your CV and application in English.
Read more about Linde Gas A/S here: https://www.linde-gas.dk/da/all_about_us/index.html
Attention!
ManpowerGroup and all related companies such as Experis A/S, Right Management, etc. only communicate through official channels and never contact individuals via social media like WhatsApp or Telegram. All applicants must always apply for positions via our website: https://job.experis.dk.
We do not request any deposits from candidates to work as temporary workers or in any other matters, and we do not use foreign (Non-Danish) phone numbers. If you encounter such situations or have any doubts, please do not respond and contact us at: [email protected].
About Experis
A different kind of talent company
Achieving business growth in today’s world means having the right people in place - the professional talent that sets organisations apart from their competition. That’s why companies the world over turn to Experis - a different kind of talent company. We have the deep industry knowledge to understand the challenges organisations face and the access to highly skilled professionals to help companies seize opportunities.
Transforming challenges into opportunity. Accelerating careers. Propelling business growth. Few companies can match Experis’ scope, history of success and our reputation as the global leader in professional talent and workforce solutions. We operate in more than 50 countries and work with over 80 percent of the Fortune Global 500 deploying 38,000 skilled professionals every day. We know how to find the right professionals organisations need to grow their business.
Experis accelerates business growth and careers by intensely attracting, assessing and placing specialized expertise in IT and other industries.
We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. We also apply our expertise to provide a suite of proven workforce solutions that improve our clients' productivity, efficiency and cost containment.
Experis is a dedicated business unit of ManpowerGroup – a world leader in employment services for more than 60 years, and a recognized pioneer in the industry.