Customer Service Front Office Team Manager
Part time/Full time: Full time
Employment type: Permanent employment
Location: Ballerup
Industry: Customer Support/Client Care
Job function:
Apply by date: 31-03-2025
Customer Service Front Office Team Manager
Do you have experience with customer service and not least customer service management? Can you lead and develop teams? Then this position might be for you!
Linde is a well-established and Global leader within the gas industry and the natural partner for companies in many different industries. We work every day based on our core principle, making our world more productive, and deliver solutions, technologies, and services of the highest quality that improve our customers' results. At the same time, we lead globally with "Linde Green" to transition the market to climate-neutral gases with a focus on the green transition.
The position
Being CS Front Office Manager for Denmark, you will be responsible for all Customer Service activities and functions concerning the Front office team, with staff consisting of 7 people, working in both Denmark and Tallinn, Estonia.
Principal responsibilities
- Coordinate and further develop a “ONE-Team” culture across the front office team of the Danish customer service located in Ballerup, Denmark, and Tallinn, Estonia.
- Take full responsibility for coordinating work within the order-to-bill process, including handling queries related to Hospital and Homecare, industrial, and specialty gas order segments.
- Oversee the team's activities across various customer service touchpoints, including phone and Salesforce Case Management, while ensuring agreed REN targets are met.
- Optimize processes, enhance services, and prioritize customers' and stakeholders' needs in collaboration with the Customer Service Manager in Denmark.
- Build a supportive team environment by taking ownership of customer issues, troubleshooting problems, and maintaining a professional demeanor.
- Thrive in a challenging work environment and create a supportive atmosphere to help achieve common goals.
Required key skills (functional/technical)
- Excellent interpersonal and communication skills.
- Strong leadership skills, a coaching mindset and experience managing teams.
- Exceptional organizational skills, preferably gained in larger organizations within similar industries.
- Accurate and efficient working style.
- Customer- and solution-oriented mindset.
- Teamwork and cooperative skills.
- Great planning and time management abilities.
- Proficiency in IT applications and fluency in both Danish and English.
What we can offer you
A well-established and financially sound company. A challenging job in various areas of the position and development opportunities within our organization. In general, we believe in an open and positive attitude with a good work/life balance and where new ideas are welcome.
Our values – Safety, Integrity, Responsibility, Inclusion, and Community – are at the heart of everything we do. Through our values, we create an environment that prioritizes safety, where people do things the right way, new ideas are encouraged, everyone can be themselves, and we support our local communities.
In addition to an attractive compensation package, we offer you a competitive pension plan and insurance package. We actively promote equality and diversity; therefore, we welcome applicants with diverse backgrounds and experiences.
We actively work towards gender equality and diversity; therefore, we are happy to see applicants with different backgrounds and experiences.
How to apply?
Linde Gas is working with Experis in this recruitment, and if you have questions about the role please contact Senior Recruitment Advisor, Christian Larsen on +45 45902800.
Please send your CV and application in English.
Read more about Linde Gas A/S here: https://www.linde-gas.dk/da/all_about_us/index.html
Attention!
ManpowerGroup and all related companies such as Experis A/S, Right Management, etc. only communicate through official channels and never contact individuals via social media like WhatsApp or Telegram. All applicants must always apply for positions via our website: https://job.experis.dk.
We do not request any deposits from candidates to work as temporary workers or in any other matters, and we do not use foreign (Non-Danish) phone numbers. If you encounter such situations or have any doubts, please do not respond and contact us at: [email protected].
About Experis
A different kind of talent company
Achieving business growth in today’s world means having the right people in place - the professional talent that sets organisations apart from their competition. That’s why companies the world over turn to Experis - a different kind of talent company. We have the deep industry knowledge to understand the challenges organisations face and the access to highly skilled professionals to help companies seize opportunities.
Transforming challenges into opportunity. Accelerating careers. Propelling business growth. Few companies can match Experis’ scope, history of success and our reputation as the global leader in professional talent and workforce solutions. We operate in more than 50 countries and work with over 80 percent of the Fortune Global 500 deploying 38,000 skilled professionals every day. We know how to find the right professionals organisations need to grow their business.
Experis accelerates business growth and careers by intensely attracting, assessing and placing specialized expertise in IT and other industries.
We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. We also apply our expertise to provide a suite of proven workforce solutions that improve our clients' productivity, efficiency and cost containment.
Experis is a dedicated business unit of ManpowerGroup – a world leader in employment services for more than 60 years, and a recognized pioneer in the industry.